Frequently Asked Questions
Everything you need to know about ordering our fresh namkeen, winter gajak, and festive hampers.
You can easily place an order in two convenient ways:
- Website Checkout: Browse our Shop Catalog, select your desired pack sizes, add them to your snack box, and proceed to checkout.
- Direct WhatsApp Order: Click the "WhatsApp Order" button anywhere on the website to send your selected snacks directly to our store team at +91 95553 69003.
We do not operate our own delivery fleet. Orders can be delivered through available third-party delivery partners such as Zomato, Swiggy, Porter and other delivery services.
For orders of โน999 or more, delivery charges are covered by Jai Balaji. For orders below โน999, applicable delivery and booking charges are payable by the customer.
Yes. You can arrange a delivery partner such as Porter and share the required pickup/delivery details with us.
We support multiple flexible and secure payment modes:
- Cash on Delivery (COD): Pay cash or scan UPI QR code upon parcel arrival.
- UPI / Online Transfer: Pay via Google Pay, PhonePe, Paytm, or BHIM upon dispatch confirmation.
- Store Counter Payment: Pay via Cash, Card, or UPI when picking up from our store.
Absolutely! We encourage direct WhatsApp orders for personalised assistance, custom gift hampers, and bulk family celebrations. Simply message us at +91 95553 69003 with your preferred items and delivery address.
Yes! You can select Customer Arranged / Store Pickup during checkout. Your freshly packed order will be kept ready for collection at:
๐ Jai Balaji Namkeen & Gajak Bhandar
T-47, Khanna Market, Near Panchayati Sada Shiv Mandir, Block T/Q, West Patel Nagar, New Delhi, Delhi 110008
โฐ Open Everyday: 8:00 AM โ 10:00 PM
Yes! You can order select fresh snacks and festive favourites through our store profiles on Zomato and Swiggy for quick doorstep delivery. Click the "Order Online" button in the menu or use the direct platform links on our website.
Our Minimum Wholesale Order is strictly 100 KG per Product.
For example: Kaju Mix (min 100 KG), Gajak (min 100 KG), Mathri (min 100 KG). If a customer wants multiple products, each selected product must meet the 100 KG minimum separately. 100 KG is NOT the minimum total order across combined items.
You can reach our team directly via:
- Helpline Call: +91 95553 69003
- WhatsApp Support: +91 95553 69003
- Wholesale Desk: Wholesale B2B Page
- Online Contact Form: Visit our Store & Contact Page
- In-Person Visit: Open daily 8 AM โ 10 PM at Khanna Market, West Patel Nagar, New Delhi
Still Have Questions?
Our store team is happy to guide you on snack selections, spice levels, and bulk gifting combos.